As a former elementary teacher, I used to cringe when I overheard adults demanding, “Say you’re sorry!” to a child after he’d been involved a scuffle with another kid. I couldn’t stomach the obvious lack of remorse when the child parroted out the phrase, and I worried about the loss of the greater lesson of making things right after committing a wrong. So instead, I used to pose a question, “How can you make it better?” And let the children mull it over before they skipped away to help a friend up, rebuild a fallen structure of blocks, and often apologize of their own will. It was special to watch and I felt certain I’d never direct a child to robotically apologize. Then I had a baby. Who became a toddler. And toddlers are a whole other animal. Toddlers bump, push, scream, and throw things. And they have NO IDEA what I’m talking about when I ask them how they can make it better. So I realized that it’s my responsibility to teach my children that skill. Toddlers are brand ne...